Find answers to the most common questions about ordering, sending, and receiving DNA test results.
First, visit the website MyHeritage, create an account, and order a DNA kit. These instructions do not apply to Serbia because the kit cannot be ordered or shipped from Serbia.
Once your kit arrives, make sure to activate it through your account.
It is best to have someone bring you the kit from abroad. You can register on the MyHeritage website and activate the DNA kit while you are in Serbia.
After collecting your DNA sample according to the instructions, do not send it from Serbia.
Give it to someone travelling abroad so they can mail it from there. The Serbian postal service does not accept this type of shipment, and even if a post office accepts it, customs may return it.
If you do not know anyone abroad who will soon be coming to Serbia, or anyone travelling from Serbia, contact us. We will find a solution and assist you.
The kit usually arrives within 15 days, depending on the country and delivery address.
The results may take up to approximately two months. Once they are ready, you will receive a notification at the email address you used when registering.
When you receive an email notifying you that your results are available, download them and save them to your computer. You can also upload the results to other similar DNA data analysis platforms.